Return Policy
Need help with an order? Contact sales@arocep.com. We’ll work with you toward a fair, reasonable solution.
30-day return window
Request a return within 30 days of receiving your item. For change-of-mind returns, items must be unused, with original tags and packaging. Proof of purchase is required.
Start a return
Email sales@arocep.com with your order number, the item and the reason for your return. Please obtain approval before shipping anything back. We’ll provide instructions and the correct return address.
Return shipping
Arocep covers return shipping for damaged, defective or incorrect items and provides a prepaid label when a return is required. Customers pay return shipping for change-of-mind returns.
Damaged, defective or incorrect items
Please inspect your order upon delivery and contact us promptly if something is wrong. Include photos when possible so we can help resolve the issue.
Non-returnable items
Change-of-mind returns are not accepted for perishable goods, special orders, custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases. If one of these items arrives damaged, defective or incorrect, contact us for assistance.
Exchanges
Contact us before returning an item for exchange. We’ll help confirm availability and the next steps.
Refunds
After receiving and inspecting your return, we’ll notify you of the decision. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.
Questions?
sales@arocep.com | (815) 806-8980
SERVING THOSE WHO SERVE
of all CAGE codes, Arocep Federal holds a Blue SPRS rating for superior performance, trusted by DoD and federal buyers nationwide.